Q&A (FAQ)

Question 1: How can I place an order?

Answer: Standard Orders: Select the product you want, add it to your cart, and complete checkout with your payment details.
Custom Orders / Inquiries: If you want a custom product, have special requests, or can’t find what you’re looking for, please contact us directly at support@exomodify.com or use our custom order form on the website. Our team will respond promptly to help you place your custom order or answer your questions.

Question 2: What payment methods are accepted?

Answer: We accept all major credit cards, debit cards, and PayPal. All payments are securely processed.

Question 3: How long does shipping take?

Answer: In-stock items usually ship within 1–3 business days. Delivery time depends on your location and shipping method. International shipping may take longer due to customs.

Question 4: How much does shipping cost?

Answer: Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Free shipping promotions may apply for eligible orders.

Question 5: Can I cancel or change my order?

Answer: Orders can only be modified or canceled before shipment. Contact support immediately at support@exomodify.com for assistance.

Question 6: Who do I contact for support?

Answer: You can reach our support team at support@exomodify.com. We aim to respond within 24 hours on business days.

Question 7: How long does shipping take?

In-stock products: Usually ship within 1–3 business days.
Pre-order items: Typically arrive within 9–15 business days.
International orders: Delivery may take longer due to customs processing.
Once shipped, you will receive a tracking number via email to monitor your order.

Shopping Cart
Scroll to Top